FAQs
Shipping & Returns
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How long is delivery?
How long is delivery?
Delivery takes 5–18 days, depending on your exact location.
We always try to ship as fast as possible.
Do you provide tracking?
Do you provide tracking?
Yes. Tracking is sent 1–3 days after placing your order, right after dispatch.
What if the product arrives damaged?
What if the product arrives damaged?
This has never happened — every hoodie is personally inspected before shipping.
But if it ever does, we will immediately send you a brand-new replacement.
Can I return or exchange it if the size doesn't fit?
Can I return or exchange it if the size doesn't fit?
Yes, we accept returns and exchanges. If the fit isn’t right, we’ll help you find the perfect size.
Who pays for the return shipping?
Who pays for the return shipping?
If the issue is our fault (rare), we cover everything.
For size or preference-related returns, shipping is covered by the customer.
How does the size exchange process work?
How does the size exchange process work?
You send the hoodie back to us, and as soon as it arrives, we ship the new size right away.
General
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Where can I find size, material and care details?
Where can I find size, material and care details?
Every product page has its own sizing chart and a full description with materials and care instructions. If anything is unclear, just message us — we're happy to help before you order.
How do I choose the right size?
How do I choose the right size?
Check the sizing chart on the product page and compare it with a similar item you already own. If you're between two sizes, we recommend going one size up. And if it still doesn't fit, you can exchange or return it within 30 days of delivery.
Can I send an order as a gift?
Can I send an order as a gift?
Of course. Simply enter the recipient's address at checkout. We never include a receipt or prices in the parcel, so your gift stays a surprise.
Which payment methods do you accept?
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. All payments are processed through a secure, encrypted checkout — we never see or store your card details.
Can I change or cancel my order?
Can I change or cancel my order?
Yes, as long as your order hasn't shipped yet. Contact us as soon as possible with your order number and we'll update or cancel it free of charge.
Drops & Pre-orders
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What is a limited drop?
What is a limited drop?
Our pieces are released in small, limited batches. Once a drop is sold out, that design may not be restocked — so if you love it, it's best not to wait too long.
What does pre-order mean?
What does pre-order mean?
A pre-order lets you secure your piece before it's produced. You place your order now, and we ship it as soon as production is complete. Pre-order items are clearly marked on the product page before you buy.
When will my pre-order ship?
When will my pre-order ship?
Production takes 14–21 business days. Once it's ready, your order ships right away and usually arrives within 4–10 business days. You'll receive a tracking number by email as soon as it's dispatched.
Can I cancel my pre-order?
Can I cancel my pre-order?
Yes. You can cancel your pre-order at any time before it ships and receive a full refund. Just email us with your order number. After delivery, our standard 30-day return policy applies.
Will sold-out items come back?
Will sold-out items come back?
Some designs return in a new drop, others are gone for good. If a piece you wanted has sold out, contact us — we'll let you know if a restock is planned.