Shipping policy

SHIPPING POLICY

Shipping Range
We ship worldwide. Certain remote areas may experience longer delivery times or limited courier options.

Shipping Costs
Free standard shipping worldwide on all orders. Optional Priority Shipping and Shipping Protection are available at checkout for an additional fee and are only added if you choose them. No hidden fees.

Order Processing Time
Orders are processed within 2–5 business days, Monday to Friday. Orders placed on weekends or public holidays are processed the next business day.

During periods of high demand, processing may take slightly longer. If your order is delayed beyond the stated timeframe, we will contact you by email.

Pre-orders
All orders placed from 15 August 2026 are processed as pre-orders. Production takes 14–21 business days, after which your order is shipped and the transit times below apply. If you would prefer not to wait, you can cancel your pre-order for a full refund at any time before it ships.

Transit Time
On average, orders are delivered within 4–10 business days after dispatch. Actual delivery time depends on your destination; remote or international locations may take longer.

Delivery times are estimates. Delays may occasionally occur due to customs clearance, weather conditions, or carrier processing times. If your order is significantly delayed, please contact us and we will help resolve the issue with the carrier.

Tracking
After your order is dispatched, you will receive an email with your tracking number and carrier information. You can also track your order via the Track Your Order page on our website.

Missing or Damaged Items
If your parcel has not arrived, or an item is missing or damaged, please contact us at Support@krzclo.com within 7 days of the expected delivery date. We will investigate and offer a replacement or a full refund.

Return Policy Summary
- Returns are accepted within 30 days of delivery, including items purchased at a discount.
- Items must be unused, undamaged, and in their original packaging.
- Refunds are issued to the original payment method within 14 days of us receiving the returned item.
- Faulty, damaged, or incorrect items are always eligible for a replacement or a full refund.
- This policy does not affect your statutory rights as a consumer.

Restocking Fee
None.

Return Shipping Costs
- Faulty, damaged, or incorrect items: covered by KRZ
- Change of mind: covered by the customer